Comment
Lady called, said I was overdue on my account and what was I going to do about it. She was very rude and abrupt. My husband recently passed away and I have been taking care of everything. I even had to move to a smaller apartment. She wanted me to make a payment over the phone. I wanted to check my records before giving information out over the phone. Also said I didn't change my address. I did give an address change on 15 Sep and have it marked that I paid my bill. We have been with Kohls for several years and I have never been late making a payment. Why be so rude. I've decided to drive over tonight and pay off my bill and cancel my card. No excuse for being so belligerent.