This past week I visited some family in Asia. For lunch one day, we went for a meal of spicy noodles and pork dumplings at a small family restaurant. When we were done eating I raised my hand to ask for the check. A second later, a waitress said "980 NT" (which comes out to $30) and approached with 20 NT change in hand, correctly anticipating a payment of 1000 NT (there is no tipping there).
Now, that is what I call great service. No need to flag down the waitress for the check, wait for her to calculate the check, and then wait again for her to bring the change. The difference was completely in the anticipation.
At Spokeo, anticipating the problem is how we operate. We provide a demo to explain the concept. Then we try to preempt difficulties with tooltips. If support is required, we try our darned hardest to resolve it in 1 email.
I seem to be making a lot of analogies these days. In a previous post I compared Spokeo to a car/boat/sled. What’s next?
Posted in The Spokeo Perspective