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Aug 02

Customer Service

by Ray • August 2, 2007

The Spokeo Perspective

This past week I visited some family in Asia. For lunch one day, we went for a meal of spicy noodles and pork dumplings at a small family restaurant. When we were done eating I raised my hand to ask for the check. A second later, a waitress said "980 NT" (which comes out to $30) and approached with 20 NT change in hand, correctly anticipating a payment of 1000 NT (there is no tipping there).

Now, that is what I call great service. No need to flag down the waitress for the check, wait for her to calculate the check, and then wait again for her to bring the change. The difference was completely in the anticipation.

At Spokeo, anticipating the problem is how we operate. We provide a demo to explain the concept. Then we try to preempt difficulties with tooltips. If support is required, we try our darned hardest to resolve it in 1 email.

I seem to be making a lot of analogies these days. In a previous post I compared Spokeo to a car/boat/sled. What’s next?

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6 Responses to Customer Service

  1. reverse email lookup says: Jan 24th, 2010

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  2. Morgan Bowdre says: Feb 13th, 2010

    I looked for something completely diverse on Google and found this blog post, thanks, I actually really gained something from this.

  3. Donald F. Pacheco says: Mar 13th, 2010

    Spoko.com customer service, please contract me immediately for erroneous information you placed of me available to millions of people.
    I wanted it corrected immediately. If not I’m contacting my attorney.

    Don F. Pacheco
    7120 Sweetbriar Ct
    N Richland Hls, TX 76182
    817-428-2973

  4. Katie says: Mar 15th, 2010

    spokeo.comDear Donald,

    Please email our customer support at: support@spokeo.com

    You can opt to block out your name and phone number search results from the following link: http://www.spokeo.com/privacy

  5. Kathrine Kearns Bastianelli says: Dec 12th, 2012

    Just read an email today that I was being thanked for the renewal of the subscription in the amount of $35.40…I am accustomed to being notified when I will be charged ahead of time…..Long story short, I do not use the service..If you have not applied the charge as yet, pls. don’t. If you have, pls.remove the charge from my credit card.I do not use the service and I definitely want the account closed and all of my personal information removed permanently. Thank you….Pls. advise Acct. #2289999-1

  6. Katie says: Dec 13th, 2012

    Hi Kathrine, I forwarded your inquiry to our Customer Support team. They will be in touch with you shortly to resolve any issues. You can also reach them at support@spokeo.com or by calling 1-800-699-4264. Thank you.

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