Spokeo Blog

Customer Service

Written by August 2, 2007

This past week I visited some family in Asia. For lunch one day, we went for a meal of spicy noodles and pork dumplings at a small family restaurant. When we were done eating I raised my hand to ask for the check. A second later, a waitress said "980 NT" (which comes out to $30) and approached with 20 NT change in hand, correctly anticipating a payment of 1000 NT (there is no tipping there).

Now, that is what I call great service. No need to flag down the waitress for the check, wait for her to calculate the check, and then wait again for her to bring the change. The difference was completely in the anticipation.

At Spokeo, anticipating the problem is how we operate. We provide a demo to explain the concept. Then we try to preempt difficulties with tooltips. If support is required, we try our darned hardest to resolve it in 1 email.

I seem to be making a lot of analogies these days. In a previous post I compared Spokeo to a car/boat/sled. What’s next?

Posted in The Spokeo Perspective

Director of Public Relations & Community Initiatives

Vanessa joined Spokeo in 2012 and oversees all social media, media relations and community relations efforts for Spokeo. She is especially passionate about Spokeo programs focused on search and reunion and promoting STEM careers for women and children. During her free time, she enjoys writing, DIY home decor and crafts, and eating dessert!

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  • Kathrine Kearns Bastianelli |

    Just read an email today that I was being thanked for the renewal of the subscription in the amount of $35.40…I am accustomed to being notified when I will be charged ahead of time…..Long story short, I do not use the service..If you have not applied the charge as yet, pls. don’t. If you have, pls.remove the charge from my credit card.I do not use the service and I definitely want the account closed and all of my personal information removed permanently. Thank you….Pls. advise Acct. #2289999-1

  • Katie |

    Hi Kathrine, I forwarded your inquiry to our Customer Support team. They will be in touch with you shortly to resolve any issues. You can also reach them at support@spokeo.com or by calling 1-800-699-4264. Thank you.

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