Spokeo Blog

Email Backlog

Written by January 14, 2011

We’ve experienced a huge increase in traffic (12x to be exact) over the past two weeks; likewise, we’ve received a lot of emails. We took pride in our 24-hour response time to all inquiries in the past, but our small team simply couldn’t keep up with this huge spike. We didn’t have enough people to respond to everyone’s questions, and we were hitting the sending limit of our email system.  As a result, we have 3 or 4 days worth of emails in our backlog. However, we’ve resolved most of the technical bottlenecks, and are starting to catch up on emails.

Please be patient as we work on catching up, and remember that all inquiries will be responded to in the order received. Slowly but surely, we will respond to all of you!


Posted in Inside Spokeo, News Flash

Director of Public Relations & Community Initiatives

Vanessa joined Spokeo in 2012 and oversees all social media, media relations and community relations efforts for Spokeo. She is especially passionate about Spokeo programs focused on search and reunion and promoting STEM careers for women and children. During her free time, she enjoys writing, DIY home decor and crafts, and eating dessert!

Join the Discussion

  • Paige Catani |

    Take me off your website please. Thank u

  • charles bateman |

    Remove me from your website and any other search i may be connected too. Thank You!

  • Vanessa
    Vanessa |

    Hi Charles, Spokeo respects your privacy interests. Spokeo aggregates publicly available information from phone books, social networks, marketing surveys, real estate listings, and other public sources. This third-party data is then indexed through methods similar to those used by Google or Bing to create a listing. For further information please read our full privacy policy: http://www.spokeo.com/privacy/terms. You may opt our your listing from our privacy page: http://www.spokeo.com/optout, or you can contact customer support at support@spokeo.com and provide your listing so they can opt it out for you. Thank you

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