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The Spokeo Perspective

Aug 10

Slow Creeping Growth

by Ray • August 10, 2007

Slow creeping growth… Does that even sound like a good thing? Yes! After months of reworking the idea, tweaking the usage flow, and streamlining the interface, we have advanced out of stagnation. During our monthly review today, we officially declared that we are indeed seeing some pickup. Stagnation (stage cleared) Slow Creeping Growth (current stage) […]

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Aug 02

Customer Service

by Ray • August 2, 2007

This past week I visited some family in Asia. For lunch one day, we went for a meal of spicy noodles and pork dumplings at a small family restaurant. When we were done eating I raised my hand to ask for the check. A second later, a waitress said "980 NT" (which comes out to […]

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Aug 02

Awesome Users

by Ray • August 2, 2007

Once in a while I come across an awesome user. Sometimes this user helps us nail down a feature set with his feedback. Sometimes this user writes an FAQ section more clearly that we originally wrote it. This time, flameape was able to find two bugs that had escaped our testing team and thousands of […]

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Jul 31

Our Ears Are Finally Wide Open

by Ray • July 31, 2007

Our website has been live for 8 months, and I have to admit, we’ve been terrible in customer service. We’ve read your feedback only to do… absolutely nothing about it. We’re ashamed about this episode, and before you give up on us, let me explain. Let’s pretend for now that Spokeo makes cars. 8 months […]

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