{"id":632,"date":"2024-12-16T22:55:53","date_gmt":"2024-12-16T22:55:53","guid":{"rendered":"https:\/\/www.spokeo.com\/pathfinder\/?p=632"},"modified":"2024-12-16T22:56:14","modified_gmt":"2024-12-16T22:56:14","slug":"top-collections-articles-of-2024","status":"publish","type":"post","link":"https:\/\/www.spokeo.com\/pathfinder\/top-collections-articles-of-2024\/","title":{"rendered":"Riding the Waves of Change: 2024\u2019s Top 4 Collections Articles"},"content":{"rendered":"\n<p>Every year brings its challenges, but the past few have been especially turbulent for the collections industry. In quick succession, the COVID pandemic, spikes in inflation and interest rates, student debt forgiveness, and major regulatory changes including <a href=\"https:\/\/www.spokeo.com\/pathfinder\/fdcpa-updates-social-media\/\">Regulation F<\/a> and restrictions on the <a href=\"https:\/\/www.consumerfinance.gov\/data-research\/research-reports\/recent-changes-in-medical-collections-on-consumer-credit-records\/\">collection of medical debt<\/a> have cumulatively made a large impact.&nbsp;<\/p>\n\n\n\n<p>The changes have not all been bad for the collections industry \u2013 higher interest rates prompted a spike in delinquencies, for example \u2013 but first-party creditors and third-party collections agents alike have been forced to reexamine their operations and collections strategies. Blogs like this one have a role to play in that process, providing information on trends in the industry and the many ways they\u2019re influenced (or enabled) by new technology. As 2025 approaches, it is helpful to look back at the four most-read articles here, and see what they tell us about the state of the industry and its preoccupations.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"681\" src=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-1024x681.jpg\" alt=\"\" class=\"wp-image-296\" srcset=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-1024x681.jpg 1024w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-300x200.jpg 300w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-768x511.jpg 768w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-1536x1022.jpg 1536w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-2048x1363.jpg 2048w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-1920x1277.jpg 1920w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-1170x778.jpg 1170w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-585x389.jpg 585w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/03\/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-263x175.jpg 263w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#4 <a href=\"https:\/\/www.spokeo.com\/pathfinder\/guide-to-data-collection-and-recovery-with-spokeo\/\">Wish Your Debt Collection and Recovery Were More Effective? Spokeo for Business can Help<\/a><\/h3>\n\n\n\n<p>A familiar proverb says, \u201cyou need to spend money to make money.\u201d For collections professionals, that holds true to a point, but it\u2019s an imperfect paradigm. For any business, keeping costs low relative to revenues is crucial to profitability and long-term success. Maintaining that ratio of expenditure to returns requires your operations to be both effective \u2013 predictably resulting in recoveries \u2013 and efficient, meaning minimal expenditures of time, labor, and financial resources.<\/p>\n\n\n\n<p>This article from March of 2024 addressed that near-universal desire for improved outcomes and reduced costs, and was one of our most-read blog posts of the year. It cites some of the thornier challenges faced by collections professionals in the current environment, including:\u00a0<\/p>\n\n\n\n<ul>\n<li>Changing consumer behavior<\/li>\n\n\n\n<li>The limitations of the industry\u2019s legacy data providers<\/li>\n\n\n\n<li>Financial and staffing constraints within the industry<\/li>\n<\/ul>\n\n\n\n<p>In this article, we stake out a case for Spokeo for Business as a powerful tool to address these and many other challenges, citing a number of specific abilities and corresponding use cases in collections and skip tracing. The product\u2019s speed and power, its simple and intuitive interface, and its integration of regulated and unregulated data all stand out among comparable tools. The article can be thought of as a conceptual base underpinning a lot of the other information we present here, so it\u2019s a good starting point if you\u2019re new to the blog.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"811\" src=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-1024x811.jpg\" alt=\"how to use social media for skip tracing\" class=\"wp-image-477\" srcset=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-1024x811.jpg 1024w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-300x238.jpg 300w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-768x608.jpg 768w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-1536x1217.jpg 1536w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-1170x927.jpg 1170w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118-585x463.jpg 585w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/05\/pexels-magnus-mueller-1398178-2818118.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#3 <a href=\"https:\/\/www.spokeo.com\/pathfinder\/how-to-use-social-media-skip-tracing-collections\/\">Skip Tracing and Collections: How to Harness Social Media Data Effectively<\/a><\/h3>\n\n\n\n<p>Right-party contacts are a <a href=\"https:\/\/legal.thomsonreuters.com\/en\/insights\/articles\/the-5-kpis-for-the-collections-department\">key performance indicator<\/a> within the collections industry. No collection strategy can work, and no recovery can be made, until and unless up-to-date contact information for the debtor can be located. While legacy data providers offer high-quality information, the data\u2019s financial-industry roots are an inherent limitation. Large numbers of Americans are unbanked or underbanked, and many more may \u2013 deliberately or through genuine oversight \u2013 fail to update their information with creditors after moving.<\/p>\n\n\n\n<p>Skip tracing, then, plays a large role in collections efforts, and social media holds tremendous promise as a tool for skip tracing. The same debtors who absent-mindedly or deliberately neglect to update their information with banks or other creditors may post on social platforms many times each day, or even within a given hour. The issue is that social media, collectively, represents a dauntingly huge and chaotic sea of random and unverified information. Turning that chaos into actionable intelligence is a significant challenge.<\/p>\n\n\n\n<p>This post from May of 2024 takes a closer look at those challenges, and why Spokeo for Business \u2013 with its decades-deep expertise in social media \u2013 is a powerful tool for turning social media\u2019s potential into tangible, actionable, verifiable data. For collections professionals seeking to harness social media\u2019s power, it also outlines a set of best practices for the use of that data, with a focus on the ethical and compliance issues that can arise from the use of social media data.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-1024x680.jpg\" alt=\"Woman receiving message from collections agent via social media\" class=\"wp-image-594\" srcset=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-1024x680.jpg 1024w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-300x199.jpg 300w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-768x510.jpg 768w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-1170x777.jpg 1170w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-585x388.jpg 585w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash-263x175.jpg 263w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/09\/firmbee-com-SpVHcbuKi6E-unsplash.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#2 <a href=\"https:\/\/www.spokeo.com\/pathfinder\/social-media-debtor-engagement\/\">Using Social Media to Drive Debtor Engagement<\/a><\/h3>\n\n\n\n<p>Locating a debtor, while important, is fundamentally only a preliminary step. For the process to work as intended, it\u2019s still necessary to establish contact with the debtor and \u2013 most importantly \u2013 for the debtor to engage with the collections process.<\/p>\n\n\n\n<p>That\u2019s the focus of this September 2024 article; which specifically explores the ways in which collections professionals can use social media to drive engagement. Private messaging on the debtor\u2019s platform of choice, for example, may prove to be their preferred communications channel. Locating their online profiles also provides savvy collections agents with an insight into who debtors are as individuals, including their personalities, interests, and life events. That empowers a more <a href=\"https:\/\/www.mckinsey.com\/capabilities\/risk-and-resilience\/our-insights\/holistic-customer-assistance-through-digital-first-collections\">empathetic, customer-centric approach to collections<\/a>, a trend that we believe will loom large in 2025.<\/p>\n\n\n\n<p>An underappreciated aspect of social media is that it provides a forum for third-party collections firms to interact with the public, and humanize the industry as a whole. Deliberately crafting your social media presence around financial advice, budgeting, and sound money-management practices can help position your firm as a consumer-centric operation, differentiating yourself from rivals and distancing your company from the industry\u2019s traditionally adversarial approach.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-1024x683.jpg\" alt=\"\" class=\"wp-image-168\" srcset=\"https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-1024x683.jpg 1024w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-300x200.jpg 300w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-768x512.jpg 768w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-1536x1024.jpg 1536w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-2048x1365.jpg 2048w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-1920x1280.jpg 1920w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-1170x780.jpg 1170w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-585x390.jpg 585w, https:\/\/www.spokeo.com\/pathfinder\/wp-content\/uploads\/2024\/01\/aman-pal-15r9RAOy38Q-unsplash-263x175.jpg 263w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#1 <a href=\"https:\/\/www.spokeo.com\/pathfinder\/data-from-social-media-revolutionizing-skip-tracing\/\">Navigating the Digital Shift: How Social Media is Revolutionizing Skip Tracing and Collections<\/a><\/h3>\n\n\n\n<p>The top-performing article of 2024 dates from the very beginning of the year, and serves as a statement of intent for much of the rest of the year\u2019s collections-centric content. This is a relatively brief post, summarizing the ways that social media can be leveraged to streamline your collections process and make it more efficient.<\/p>\n\n\n\n<p>Think of it as a discussion starter, an opportunity to think about what\u2019s working in your current collections process and how technology (and specifically social media intelligence) might improve those things that aren\u2019t.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Helping You Navigate Change<\/h4>\n\n\n\n<p>There\u2019s no denying that the past few years have been uncommonly chaotic for the collections industry. It\u2019s possible that 2025 may offer more stability than the decade has so far shown, or it may instead bring further change.<\/p>\n\n\n\n<p>However 2025 and successive years play out, intelligent use of new technologies and new data sources, like Spokeo for Business, can help weather those storms and thrive despite whatever headwinds you face. As new trends and opportunities arise, the team here at Pathfinder will work hard to keep you informed on how they affect your operations and how you can best take advantage of them.<\/p>\n\n\n\n<p>If we haven\u2019t yet addressed a specific challenge that faces your own firm, please reach out to our team using the contact information on our <a href=\"https:\/\/www.spokeo.com\/business\/collections\">Skip Tracing and Collections<\/a> page. They\u2019ll be happy to answer any questions you may have about our product and its uses in collections. They can also arrange a demonstration of Spokeo for Business, or set up a no-cost trial so you can evaluate it directly. Whatever changes may come, we\u2019re here to help you face them.<\/p>\n\n\n\n<p><em>Sources<\/em><\/p>\n\n\n\n<p>Consumer Financial Protection Bureau: <a href=\"https:\/\/www.consumerfinance.gov\/rules-policy\/regulations\/1006\/\">12 CFR Part 1006 &#8211; Fair Debt Collection Practices Act (Regulation F)<\/a><\/p>\n\n\n\n<p>Consumer Financial Protection Bureau: <a href=\"https:\/\/www.consumerfinance.gov\/data-research\/research-reports\/recent-changes-in-medical-collections-on-consumer-credit-records\/\">Recent Changes in Medical Collections on Consumer Credit Records<\/a><\/p>\n\n\n\n<p>Key Differences: <a href=\"https:\/\/keydifferences.com\/difference-between-efficiency-and-effectiveness.html\">Difference Between Efficiency and Effectiveness<\/a><\/p>\n\n\n\n<p>Thomson Reuters: <a href=\"https:\/\/legal.thomsonreuters.com\/en\/insights\/articles\/the-5-kpis-for-the-collections-department\">Five KPIs For the Collections Department<\/a><\/p>\n\n\n\n<p>McKinsey &amp; Co: <a href=\"https:\/\/www.mckinsey.com\/capabilities\/risk-and-resilience\/our-insights\/holistic-customer-assistance-through-digital-first-collections\">Holistic Customer Assistance Through Digital-First Collections<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>These four articles were our blog\u2019s top performers in 2024. Learn what they tell us about where the industry is trending, and what\u2019s on your peers\u2019 minds. <\/p>\n","protected":false},"author":3,"featured_media":634,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Riding the Waves of Change: 2024\u2019s Top 4 Collections Articles - Pathfinder | People Intelligence For Professionals<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spokeo.com\/pathfinder\/top-collections-articles-of-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Riding the Waves of Change: 2024\u2019s Top 4 Collections Articles - Pathfinder | People Intelligence For Professionals\" \/>\n<meta property=\"og:description\" content=\"These four articles were our blog\u2019s top performers in 2024. 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